Terms & Conditions

Contract

Our acceptance of your order, either verbally or by email, confirming that we can supply the product is the point at which a contract between you, the buyer, and LVS Fencing Ltd comes into existence.

The principal reasons that would lead to non-acceptance or cancellation of an order will include:

  • The goods you ordered are unavailable from stock.
  • Authorisation for your payment was declined.
  • A pricing or description error of the goods through our mistake.

In every case we will make attempts to contact you using the information you have provided to remedy the situation.

LVS Fencing Ltd reserves the right not to supply goods to any customer without stating the reason.

Products

Samples of products and the images of products on our website and other published materials are for illustrative purposes only. Although we make every effort to display products accurately, we cannot guarantee that samples or images reflect the product to be supplied.

All dimensions quoted on our website are approximate only.

LVS Fencing Ltd will not be liable for any loss or damage which may arise from the use of any of the information contained on our website or other published materials.

Characteristics of Timber

Timber is an entirely natural product which exhibits a number of inherent growth characteristics. These are often labelled as imperfections, but their presence does not mean that the timber is defective. They can include variation in grain, colour, knot frequency and knot size.

In addition to these naturally occurring characteristics, the appearance of timber can also be influenced by the production process (sawmilling, drying, machining, etc). Cutting and machining can introduce wane and a variety of marks & whilst drying can result in splits and cracks.

The colour of timber can also vary depending on species, method of treatment, time from cutting, time from treatment and storage conditions. The initial green colour of Tanalised timber slowly weathers to a light brown, and in the longer term becomes a natural silver grey.

Softwood timber contains resin. Changes in temperature and humidity can cause resin to leak from timber, especially in its first year of use. In Tanalised timber this can result in a blue colouration on the surface of the wood at the point of exit. Upon weathering this fades rapidly into the overall colouration of the treated timber.

Splitting is the characteristic of timber that often causes the most concern. Many timber products are prone to splitting, but this does not mean that the product is defective. It is simply an inherent characteristic of timber that rarely affects its structural integrity or inherent strength. Products like fencing timber, sleepers, decking and beams are generally sold in a fresh sawn state, so are liable to split as they dry out after installation. The larger the dimension of the timber, the larger and more obvious the resulting splits. Ultimately, no one is responsible for this, as it is a natural material. We give this information so informed decisions can be made about using timber for your projects.

Timber Guarantees

No guarantee of longevity, or against cracking or movement of timber, or against any staining or rot of timber however caused, is given on any timbers unless specified in writing at the point of order. This does not effect the Buyers statutory rights.

Prices

LVS Fencing Ltd shall sell goods at the prices ruling at the date of order placement, unless otherwise agreed in writing.

All prices stated are liable to change without prior notification.

Unless otherwise stated, prices exclude VAT (including those on our websites and paper price lists), which will be charged at the rate applying at the time of payment.

The price of goods quoted excludes delivery unless otherwise stated. 

Availability

All products are subject to availability. 

Some items may not be in stock at the time the order is placed. In the event we are unable to deliver within the specified time, we will inform you as soon as possible by either email or telephone. You will be entitled to cancel your order and receive a full refund or arrange a later delivery date.

Delivery

All delivery and lead times quoted are estimates only, we endeavour to deliver all orders within 10 working days. Whilst all reasonable endeavours will be made to ensure prompt delivery, the time of delivery quoted shall not be a term of the contract, and no liability for late delivery will be accepted.

We aim to deliver on a mutually convenient day, but the location of delivery, the size and nature of the order and our existing delivery commitments can influence the lead time for delivery. Although we can book a day for delivery, we cannot provide a time.

LVS Fencing Ltd reserves the right to refuse delivery if we feel it is unsafe, unlawful, unreasonably difficult, or the premises or access to them are unsuitable for our vehicle.

The goods will be returned to LVS Fencing Ltd. We will refund the order minus the delivery costs, if you would like us to attempt another delivery there will be another delivery charge.

How We Deliver

We typically deliver goods on a 3.5 tonne flat bed van. If access to your delivery address is restricted, please let us know when placing your order.

Delivery is kerbside only, or as close as the driver can safely reach while remaining on a hard road surface. Our delivery service does not include the movement of timber away from the kerbside to another location on your property. Any decision relating to the safety of delivery beyond kerbside is at the individual driver's discretion. Please note the following:

  • our delivery service does not include the manual carrying of timber to any location on your property
  • our delivery vehicle will not leave a hard surface to fulfill a delivery (ie. across a grass verge, field or similar)
  • our delivery driver will not squeeze through a narrow gate or down a narrow drive if he is not confident that it is safe to do so

If you request that our driver to take the delivery vehicle beyond kerbside onto your property and he agrees, we will not be held liable for the cost of any damage caused to your property (or services running beneath your property) by the vehicle or driver.

Accepting Delivery

You do not have to be present to accept delivery, although we advise you are present if you do not wish the goods to be left. Once the goods have been delivered to your premises, ownership and liabilities arising from ownership transfer from us to you.

Shortages

Any shortages must be reported within 24 hours of delivery. LVS Fencing Ltd will not be liable for any claim for loss arising from short delivery after this period.

Cancellation

Cancellation of orders is possible for stock goods at any time up until the point of delivery. However, cancellation cannot be accepted by LVS Fencing Ltd in respect of the following:

  • Goods or materials especially ordered for the buyer.
  • Goods or materials especially manufactured or cut for the buyer.
  • Goods or materials already despatched to the buyer.

Returns

Should you wish to return anything bought from us, we will happily offer a refund or exchange provided the product is in good condition and fit for resale, and you contact us within 14 days of delivery. If we find on examination that the goods are damaged or otherwise unsuitable for resale, we reserve the right to refuse a refund or exchange.

Please be aware, LVS Fencing Ltd will only refund goods under the following terms:

  • The goods must be accompanied by the original invoice.
  • Refunds will only be made by the same method as the original payment.
  • If required, collection of goods will be subject to a collection charge of £1.50 + VAT per mile.

Your right to return goods excludes products which have been made or cut to your specification unless these are found to be damaged or faulty (please see below for claims).

Claims

If you believe that we have delivered goods which are defective in material or workmanship, you must:

  • inform us via email with full details within 3 days of receipt of goods
  • allow us to examine the goods (we may need access to your premises and product samples).

If the goods are found to be defective in material or workmanship following our examination, we will (at our option) repair the goods, replace the goods or refund the price.

The customer shall be deemed to have accepted the goods if they retain them for more than 3 days without notifying LVS Fencing Ltd that they have been rejected.

No claims can be considered if the goods have been changed in any way from the form in which they were supplied. Any further machining or cutting or processing will be deemed as acceptance of the goods.

LVS Fencing Ltd will not be liable for any claim for loss arising from damaged or defective goods

LVS Fencing Ltd accepts no responsibility for the calculation of quantities, measurements or dimensions, as these must be checked by the customer prior to placing the order and remain the responsibility of the customer. By placing an order, the customer accepts all responsibility and liability for the quantities, measurements or dimensions ordered.

For all claims & enquiries, email us at sales@lvsfencing.co.uk