Delivery
Delivery
All delivery and lead times quoted are estimates only, we endeavour to deliver all orders within 10 working days. Whilst all reasonable endeavours will be made to ensure prompt delivery, the time of delivery quoted shall not be a term of the contract, and no liability for late delivery will be accepted.
We aim to deliver on a mutually convenient day, but the location of delivery, the size and nature of the order and our existing delivery commitments can influence the lead time for delivery. Although we can book a day for delivery, we cannot provide a time.
LVS Fencing Ltd reserves the right to refuse delivery if we feel it is unsafe, unlawful, unreasonably difficult, or the premises or access to them are unsuitable for our vehicle.
The goods will be returned to LVS Fencing Ltd. We will refund the order minus the delivery costs, if you would like us to attempt another delivery there will be another delivery charge.
How We Deliver
We typically deliver goods on a 3.5 tonne flat bed van. If access to your delivery address is restricted, please let us know when placing your order.
Delivery is kerbside only, or as close as the driver can safely reach while remaining on a hard road surface. Our delivery service does not include the movement of timber away from the kerbside to another location on your property. Any decision relating to the safety of delivery beyond kerbside is at the individual driver's discretion. Please note the following:
- our delivery service does not include the manual carrying of timber to any location on your property
- our delivery vehicle will not leave a hard surface to fulfill a delivery (ie. across a grass verge, field or similar)
- our delivery driver will not squeeze through a narrow gate or down a narrow drive if he is not confident that it is safe to do so
If you request that our driver to take the delivery vehicle beyond kerbside onto your property and he agrees, we will not be held liable for the cost of any damage caused to your property (or services running beneath your property) by the vehicle or driver.
Accepting Delivery
You do not have to be present to accept delivery, although we advise you are present if you do not wish the goods to be left. Once the goods have been delivered to your premises, ownership and liabilities arising from ownership transfer from us to you.
Shortages
Any shortages must be reported within 24 hours of delivery. LVS Fencing Ltd will not be liable for any claim for loss arising from short delivery after this period.